Last updated: 21 September 2026
This Privacy Policy explains how Wokbook (“we”, “us”), operated by Kaleva Food and Spices, collects, uses, and protects information when you interact with us, including through our website, customer support channels, and messaging platforms such as WhatsApp, Instagram, and Facebook.
We may collect information you provide directly to us, such as your name, phone number, email address, delivery address, and order details, when you place an order, contact us, or message us on WhatsApp, Instagram, or Facebook. We may also collect information about your interactions with our messages, such as delivery and read status.
We use the information we collect to process orders, respond to customer inquiries, provide customer support, send order updates and notifications, and improve our products and services. We do not sell your personal information to third parties.
When you message us on WhatsApp, Instagram, or Facebook, we receive your message content and public profile information (such as your name and profile photo, where made available by the platform) so that our team can respond to you. We use this information solely to communicate with you and provide support.
We retain your information for as long as necessary to fulfil the purposes described in this policy, or as required by law. We take reasonable technical and organisational measures to protect your information from unauthorised access, alteration, or disclosure.
You may contact us at any time to ask what information we hold about you, to request a correction, or to request deletion of your information, subject to applicable law.
If you have any questions about this Privacy Policy, please contact us through any of our official channels, including WhatsApp, Instagram, or Facebook.